FAQ - Frequently Asked Questions

You have two convenient options: 1) Online Booking: Fill out our booking form directly on our website. 2) Email Booking: Contact us through our contact page. Both methods are simple and secure.

All online bookings require advance payment by credit or debit card (Visa, MasterCard, American Express, etc.) on our secure payment page. After payment, you'll receive a Transfer Voucher by email. Simply present it (printed or on your smartphone/tablet) to your driver upon arrival. No additional payment required at pickup.

Absolutely. Your security is our priority. During checkout, you're redirected to a secure payment gateway. Our payment services are provided by trusted financial partners (major banks, PayPal). All transactions use encrypted SSL technology. Your payment information is never stored on our servers.

Recommended booking times: Private transfers (1-14 passengers) at least 48 hours in advance. Group transfers (15+ passengers) minimum 2 weeks in advance. For last-minute bookings, we do our best to accommodate urgent requests. Contact us immediately for availability.

Process: Send an email with your booking reference and 'CANCELLATION' in the subject. Refund policy: cancellation more than 24h before the transfer = full refund (100%); cancellation on the day of the transfer = no refund. Refunds are processed automatically via Stripe (Stripe processing fees may apply).

Children are included in the base price for both private and shared transfers. No additional fees apply for children of any age. If you require a child seat, please request it during booking (provided free of charge).

S.B.I. partners with professional transport companies. Our fleet includes: Standard vehicles (4-seat sedans), Shuttles (8-seat minivans), VIP vehicles (luxury sedans), Buses (15+ passenger groups). All feature: non-smoking environment, air conditioning, professional multilingual drivers, regular maintenance and safety checks.

Standard allowance included: 2 standard suitcases per person (max 23kg/50lbs each) + 1 carry-on per person. Extra fees for: More than 2 suitcases per person, Oversized items (golf, skis, bikes), Bulky luggage. Please inform us during booking for special requirements.

Yes, absolutely free of charge! Our partners provide: Baby seats (0-12 months), Child seats (1-4 years), Booster seats (4-12 years). Important: Request during booking, you're responsible for securing your child, seats subject to availability.

Easy 3-step process: 1) Collect your luggage from baggage claim, 2) Clear customs and exit to arrivals hall, 3) Look for your driver holding a sign with your name and S.B.I. logo. Can't find them? Check your Transfer Voucher for exact meeting point and call the contact number.

Three important reasons: 1) Confirms your arrival, 2) Updates on delays at customs or baggage claim, 3) Helps coordinate the most efficient pickup. Best practice: Call your local contact before collecting luggage to ensure smooth pickup.

Your approximate time is on your Transfer Voucher. Your local contact will confirm exact time 24-48h before departure (generally 3h before flight/train/boat). Important: Always contact your local representative the day before to confirm exact pickup time.

Physical office: 7 days/week, 5:00 AM - 11:00 PM (Paris time/CET). Online services: Booking platform 24/7/365, Emergency assistance 24/7/365, Email support within 24h.

We monitor flight delays. Included waiting: up to 1 hour after scheduled arrival at no extra charge. Extended delays: beyond 1h, we'll do our best (no guarantee). Contact us ASAP. Pro tip: Save our emergency number before traveling.

No problem! English is spoken by all our drivers. Many also speak French, Spanish, German, etc. Your Transfer Voucher has key info in English. Visual identification with sign and logo. Phone support in your language available.

Tipping is entirely optional and at your discretion. Tips are not included in the fare. If satisfied, tips are appreciated. Standard: 10-15% of fare. No obligation - good service is our standard.