Privacy Policy
Shuttle Booking International — Last update: February 2026
Table of contents
1. Data we collect
Personal data
We collect and process the following personal data:
- Identification info: first name, last name, email, phone number
- Travel info: dates, times, pickup and destination locations
- Payment info: credit card details (processed by our secure payment providers)
- Service preferences: vehicle type, number of passengers, special needs
Technical data
- IP address and connection information
- Browser type and operating system
- Pages visited and time spent on the site
- Geolocation data (if authorized)
2. How we use your data
Processing purposes
- Contract performance: booking processing, coordination with carriers
- Customer service: responding to your requests, handling complaints
- Service improvement: performance analysis, new-feature development
- Marketing: sending promotional offers (with your consent)
- Legal obligations: compliance with current regulations
Legal basis for processing
- Performance of the service contract
- Legitimate interest of S.B.I.
- Explicit consent (for marketing)
- Compliance with legal obligations
3. Data sharing
Data recipients
Your data may be shared with:
- Carrier partners: for the execution of the transport service
- Payment providers: for secure transaction processing
- Technical sub-processors: hosting, IT maintenance
- Competent authorities: upon legal or judicial request
International transfers
Some of our providers may be located outside the European Union. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with the GDPR.
4. Data retention
| Data type | Retention period | Justification |
|---|---|---|
| Booking data | 3 years | Accounting & tax obligations |
| Payment data | 13 months | Chargeback handling |
| Marketing data | 3 years | Commercial prospecting |
| Connection logs | 1 year | IT security |
5. Your rights
Under the GDPR, you have the following rights:
Right of access
Obtain a copy of your personal data
Right of rectification
Correct inaccurate or incomplete data
Right to erasure
Request the deletion of your data
Right to portability
Receive your data in a structured format
Right to object
Object to the processing of your data
Right to restriction
Limit the use of your data
6. Data security
We implement appropriate technical and organizational measures:
- Encryption of sensitive data (SSL/TLS)
- Restricted access to personal data
- IT system monitoring
- Staff data-protection training
- Regular security audits
8. Updates to this policy
We may amend this privacy policy at any time to reflect changes in our practices or regulations. Important changes will be communicated by email or via a notice on our site.
We encourage you to review this page regularly to stay informed about our data-protection practices.
9. Contact & complaints
Data Protection Officer
Email: contactshuttle-booking-international.com
Address: Shuttle Booking International - DPO Service
Subject line: Always mention 'Data Protection' in your communications
Supervisory authority
If you believe your rights are not respected, you may lodge a complaint with the French Data Protection Authority (CNIL):
Website: www.cnil.fr
Phone: 01 53 73 22 22
Address: 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
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